Zendesk Management
Repository for a Zendesk-focused agent skill and companion CLI.
skill-zendesk-management
Repository for a Zendesk-focused agent skill and companion CLI.
Initial scope:
- ticket search and fetch
- ticket comments and conversation export
- user and organization lookup
- agent-oriented workflows and references
Project workflow:
- board state lives in
.task-board/ - board runtime config lives in
task-board.config.json - local project instructions live in
AGENTS.md - official API notes and the local MVP contract live in
references/
Setup
Canonical setup entrypoints:
./setup.sh
./setup.sh --install-only
On Windows:
.\setup.ps1
.\setup.ps1 -InstallOnly
What setup does:
- builds
zendesk-mgmt - embeds version, commit, and build-date metadata into the binary
- installs the binary into the user-local bin dir
- copies a degitized installed skill artifact into
~/.agents/skills/zendesk-management - refreshes
~/.claude/skills/zendesk-managementand~/.codex/skills/zendesk-management - writes install-state metadata for future refresh/update flows
- verifies the installed binary via
zendesk-mgmt versionandzendesk-mgmt auth config-path
Supported setup/release matrix:
macOS arm64macOS x86_64Windows x86_64Windows arm64
Auth Config
zendesk-mgmt now has a minimal auth-config scaffold with two token sources:
keychainenv_or_file
Default behavior:
- macOS defaults to
keychain - Windows-friendly flows default to
env_or_file
Current global JSON config schema:
{
"profiles": {
"acme": {
"email": "agent@acme.com",
"api_token": "your-token-here",
"auth_type": "api_token"
}
}
}
Useful commands:
go run ./cmd/zendesk-mgmt auth config-path
go run ./cmd/zendesk-mgmt version
go run ./cmd/zendesk-mgmt auth set-access --organization acme --email agent@acme.com --token YOUR_TOKEN
go run ./cmd/zendesk-mgmt auth whoami --organization acme
go run ./cmd/zendesk-mgmt auth whoami --organization acme --check=false
ZENDESK_EMAIL=agent@acme.com ZENDESK_API_TOKEN=token go run ./cmd/zendesk-mgmt auth resolve --source env_or_file --organization acme
go run ./cmd/zendesk-mgmt auth resolve --source keychain --organization acme
go run ./cmd/zendesk-mgmt auth clean --organization acme
auth whoami now performs a live Zendesk auth probe by default using the stored credentials and GET /api/v2/users/me.json. Use --check=false for storage-only inspection.
See references/auth-config.md for the concrete path and resolution rules.
Query Facade
The agent-facing facade now lives behind two CLI entrypoints:
qfor structured DSL readsgrepfor scoped text discovery through Zendesk Searchticket materializefor project-local ticket artifact workspaces
Examples:
go run ./cmd/zendesk-mgmt q 'schema()' --organization acme --format compact
go run ./cmd/zendesk-mgmt q 'ticket(12345) { overview }' --organization acme --format json
go run ./cmd/zendesk-mgmt q 'ticket(12345) { default }' --organization acme --format compact
go run ./cmd/zendesk-mgmt q 'user(67890) { minimal }; organization(12) { default }' --organization acme --format compact
go run ./cmd/zendesk-mgmt q 'search(query="type:ticket status:open", page=1, per_page=5) { overview }' --organization acme --format compact
go run ./cmd/zendesk-mgmt grep 'invoice failed' --organization acme --type ticket --limit 10 --format compact
Current q operations:
schema()ticket(id)tickets(after=?, limit=?, page=?, per_page=?)ticket_comments(ticket_id, after=?, limit=?, page=?, per_page=?)attachment(id)ticket_attachments(ticket_id, after=?, limit=?, page=?, per_page=?)user(id)users(after=?, limit=?, page=?, per_page=?, role=?)organization(id)organizations(after=?, limit=?, page=?, per_page=?)organization_memberships(organization_id=?, user_id=?, after=?, limit=?, page=?, per_page=?)search(query, include=?, sort_by=?, sort_order=?, page=?, per_page=?)search_count(query)search_export(type, query, after=?, limit=100)
Supported formats:
jsoncompact
Attachment download:
go run ./cmd/zendesk-mgmt attachment download 498483 --organization acme --destination ~/Downloads/
go run ./cmd/zendesk-mgmt attachment download 498483 --organization acme --destination /tmp/file.bin --force
If no destination is provided, files are written under .temp/zendesk-attachments/
relative to the current working directory.
The download flow first resolves attachment metadata through Zendesk API, then
fetches content_url. Zendesk auth is only attached when the download host
matches the Zendesk instance host, which avoids leaking credentials to
externally hosted attachment URLs.
ticket(id) default and overview presets now include a derived
attachments field with compact refs (id + file_name) collected from the
ticket comments, so agents can discover downloadable attachments before
calling attachment download.
Ticket artifact workspace:
go run ./cmd/zendesk-mgmt ticket materialize 12345 --organization acme
go run ./cmd/zendesk-mgmt ticket materialize 12345 --organization acme --destination .attachments --force
ticket materialize is the project-local investigation flow. It writes a
managed workspace under .attachments/ with:
files/for top-level non-archive attachmentsexpanded/for recursively extracted archivesmanifest.jsonwith machine-stable paths for later tooling and agents
Text-like files are anonymized before they are written into the workspace. Binary files stay binary. Archive payloads are expanded before agent-facing inspection so the agent can work on extracted logs instead of raw zip blobs.
Log Investigation
When the user says things like “check the logs” or “look through the logs”, do not dump the whole file into context. The intended workflow is:
- Materialize ticket artifacts into
.attachments/. - Search for the likely signal first.
- Read only narrow slices around the hits.
macOS/Linux:
rg -n -S 'error|exception|timeout|failed' .attachments
sed -n '120,220p' .attachments/expanded/001-support-bundle/logs/app.log
Windows PowerShell:
if (Get-Command rg -ErrorAction SilentlyContinue) {
rg -n -S 'error|exception|timeout|failed' .attachments
} else {
Get-ChildItem -Recurse -File .attachments | Select-String -Pattern 'error|exception|timeout|failed'
}
Get-Content .attachments\expanded\001-support-bundle\logs\app.log | Select-Object -Skip 119 -First 100
See references/agent-facing-facade-spec.md for the contract and implementation plan.
About Relux Works
This project is part of the open-source ecosystem of Relux Works, an AI-native software development studio. We build fixed-price MVPs, rescue vibe-coded apps, run local AI inference, and train teams to work with coding agents. Much of the infrastructure behind that work is open source.
- Full catalog: relux.works/en/open-source
- Agentic enablement: agent harnesses & team training
- Hire us the agent-native way: point your assistant at
https://api.relux.works/mcp - Contact: ivan@relux.works
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Copyright 2026 Alexey Grigorev
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